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User Agreement

The Tailor Network is a marketplace for the democratization of fashion – we believe in empowering fashion designers, supporting local tailors and bringing the experience of a perfect fit to customers.

The following Terms and Conditions are valid for your usage of our platform, as well as all related websites and social media offerings (which include, but are not limited to, related accounts on Facebook, Instagram, Pinterest, and Twitter). The agreement is entered between you as member (in your facility as buyer/customer or service provider/tailor) and the The Tailor Network (later referred to as “The Tailor Network”, “TTN” or “we”).

The following additional policies and documents also form part of this user agreement:

  • The Tailor Network data protection and privacy policy

  • The Tailor Network impressum and disclaimer

Before you may become a member of The Tailor or any other website managed by TTN, you must read and accept all of the terms and conditions in, and linked to, this user agreement. We strongly recommend that, as you read this user agreement, you also access and read the linked information. By accepting this user agreement, you also agree that your use of some related websites or services we operate may be governed by separate user agreements and privacy policies. The agreement that applies on any of our domains and subdomains is always the agreement that appears in the footer of each website menu. The user agreement constitutes a legally binding agreement between you and The Tailor Network. Some of our websites, services and tools may have additional or other terms that we provide to you when you use those sites, services or tools.

1. The Tailor Network buyer protection​


We believe that all our members will behave according to the The Tailor Network principles of fair treatment to make purchases facilitated by The Tailor Network satisfying for all parties involved.

But while The Tailor Network and all our sellers and service providers strive to provide perfect quality clothes, there can occur reasons for complaints and returns. Most valid complaints, besides life-time fabric or stitching quality issues, become evident within a few days of the expected delivery date of your tailored clothes, like:

  • The clothes do not arrive,

  • The clothes do not fit so perfectly as you expect,

  • The clothes have immediately visible fabric or stitching issues.

So when buying on The Tailor Network, we want to offer you as buyer an additional protection. To protect you from the hassle of reclaiming your money in case any of these cases occur, we only release your payment once we can conclude the clothes have arrived at your place and are to your satisfaction.

For this reason we will charge the amount payable at the order, but will keep the money in a warranty account until we can safely assume that you are satisfied with your new clothes before paying it out to the seller/designer and the service provider/tailor. For first time customers The Tailor Network may choose to waive the right of charging the amount payable at the order, the decision to do so does not constitute a permanent right or limit The Tailor Network in executing it policy of charging at the order in other, or future cases.

2. The Tailor Network services


Under this contract, The Tailor Network offers the service to customers to have a garment, which the customer designs him- or herself to be tailor made by independent tailors and seamstresses.

The Tailor Network facilitates the entire transaction and ensures the quality of the service and products provided to the customer.


3. Responsibility of the tailor
3.1 Appropriateness of listed skills and accuracy of order fulfillment

The Tailor has a clear claim to provide its customers with a high quality or tailoring work. You as tailor commit yourself to:

  • list only fabric and garment skills that you actually posses and for which you have the appropriate equipment;

  • ensure that all tailoring work is executed to the highest level of accuracy and diligence.

3.2       Timely execution of customer order


As part of this agreement tailors commit themselves to timely deliver orders received through The Tailor Network. The target delivery time after receiving the cutting pattern and complete fabrics and materials is within five (5) working days after receiving all materials.

Active information about issues:

In case any issues occur which will prevent the delivery latest at the targeted delivery date provided with the order, the tailor has to inform TTN as soon as he/she becomes aware of these issues so that The Tailor Network can attempt to remedy the situation or inform the customer about expected delays.

A repetitive failure to comply with these rules may be considered as an abuse of the The Tailor Network (4.1. Abusing The Tailor Network).

In case the non-compliance is reported either through the community on the platform or by a paying customer, the tailor is responsible to provide evidence that the clothes have been produced to the highest quality standard.

4. Using and abusing The Tailor Network sites and services

You may not use our sites and services if you are under the age of 18 or if you are not able to form legally binding contracts, or if you’re the Tailor Network membership has been suspended.

While using The Tailor Network, you will not:

  • post, list or upload content or items in an inappropriate category or area on our sites;

  • breach any laws, sell any counterfeit items or otherwise infringe the copyright, trade mark or other rights of third parties;

  • breach our policies;

  • fail to deliver payment for items purchased by you, unless you have a valid claim under the The Tailor Network buyer protection;

  • fail to deliver items purchased from you, unless you are not provided with evidence of the buyer’s payment reservation. All sellers are advised to retain proof of delivery;

  • circumvent or manipulate our fee structure, the billing process, or fees owed to The Tailor Network;

  • post false, inaccurate, misleading, defamatory, or libelous content (including personal information);

  • take any action that may undermine the feedback or rating systems (such as displaying, importing or exporting feedback information to non-The Tailor Network sites or using it for purposes unrelated to The Tailor Network);

  • transfer you’re The Tailor Network account (including feedback) and user ID to another party without our consent;

  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;

  • distribute viruses or any other technologies that may harm The Tailor Network, or the interests or property of The Tailor Network users;

  • copy, modify, or distribute rights or content from our sites, services or tools or The Tailor Network's copyrights and trademarks; or

  • harvest or otherwise collect information about users, including email addresses, without their consent.


If you are registering with The Tailor Network as a business entity, you have to represent that you have the authority to legally bind that entity. If you are trading as a business on The Tailor Network, you must comply with all applicable laws relating to online trading.

We reserve the right to limit your activities on our sites (including, without limitation, restricting the number of items you may list on our sites), if we think that such restrictions will improve the security of the The Tailor Network community or reduce our or another The Tailor Network user’s exposure to financial or other liabilities. 

We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time or to modify or discontinue The Tailor Network sites. You agree not to hold The Tailor Network responsible for any loss you may incur as a result of The Tailor Network taking this action.

4.1       Abusing The Tailor Network

The Tailor Network and the The Tailor Network community work together to keep our sites and services working properly and the community safe. Please report problems, offensive content and policy breaches to us.

We do our best to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify us and we will investigate to the best of our abilities.

Without limiting other remedies, we may issue you with warnings, limit, suspend, or terminate our service and user accounts, restrict or prohibit access to, and your activities on, our sites (including, without limitation, cancelling pending orders and removing listings), delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you off our sites if:

  • we think that you are creating problems (including, without limitation, by harassing The Tailor Network staff or other users or by making unreasonable legal threats against The Tailor Network), or exposing us or another The Tailor Network user to financial loss or legal liabilities;

  • we think that you are infringing the rights of third parties (including, without limitation, intellectual property rights of third parties);

  • we think that you are acting inconsistently with the letter or spirit of this agreement or our policies (including, without limitation, conducting off-The Tailor Network transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users);

  • despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us;

  • you receive more than 3 warnings for failure to comply with your tailor responsibilities (§ 3 Responsibilities of the tailor).

You agree not to hold The Tailor Network responsible for any loss you may incur as a result of The Tailor Network taking any of the actions described above.



4.2       Compensation in case of breach of this agreement

You agree that you will only use our sites and services in accordance with this agreement. You will compensate us in full (and our officers, directors, agents, subsidiaries, joint ventures and employees) for any losses or costs, including reasonable legal fees, we incur arising out of any breach by you of this agreement or your violation of any law or the rights of a third party.

4.3       No spam or inappropriate content

You may not use our communication tools or any addresses you have been provided with in order to conduct the orderly business of The Tailor Network marketplace, to send spam or otherwise send content that would breach our user agreement. We may automatically scan and manually filter email or other messages before they are sent via our communication tools for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store such messages.

To report spam or inappropriate content from other The Tailor Network users, please contact The Tailor Network user support (

5. Provider rights and rights ownership

5.1       Use of material published on and related social media

The Tailor Network is allowed to use all material published by you on the above named platforms or any related social media for the promotion of the platform.

In order to protect the content posted from unauthorized distribution we are allowed to mark all media with our watermark or similar signature.

6. Duration and termination of the contract


6.1       Duration of the contract

The contract is valid for one year (contract year = 365 days) and will be automatically prolonged by one year unless one party cancels the contract before the end of the contract year.


6.2       Termination due to non-compliance


In order to provide all members with an adequate service, The Tailor Network reserves the right to terminate the contract of designers and tailors who have received three or more “non-compliance notices” for not complying with the obligations outlined in this contract within less than 12 month or if the incidents causing the three “non-compliance notices” form more than 25% of sales incidents for this tailor in the period between the first and third notice.


6.3       Cancellation due to breach of contract


In case one of the parties fails to fulfill its obligation under this contract, the other party has the right to cancel the contract with immediate effect before the end of the contract year.

7. General Provisions

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced.

In our sole discretion, we may transfer our rights and obligations under this agreement after notification (but without your prior express consent), provided that we assign the agreement on the same terms or terms that are no less advantageous to you.

Section headings are for reference purposes only and do not limit the scope or extent of such section.

Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this agreement.

We may amend this agreement at any time by email, by posting the amended terms on this site, or by any other method used to communicate with you in writing for which we can safely assume your access to our message. Except as stated elsewhere, all amended terms shall automatically be effective 30 days after they are initially posted.

The agreement, and the policies which form an integral part of this agreement, is the entire agreement between the parties.

The following sections survive any termination of this agreement: fees and services (with respect to fees owed for our services), provider rights, liability, compensation and legal disputes.

The agreement falls under Austrian legislation. In case of legal disputes the responsible court is the court responsible for the company’s registered office.

If you have any questions about this user agreement, please refer to the frequently asked questions about the user agreement. If that document does not answer your questions, please contact us at:


End of The Tailor Network user agreement

Version 2

Valid from February 29th, 2020

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